- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 14 days of delivery date for a refund credited at the price paid. Return shipping cost is paid by the buyer unless the return is a result of our error (you received an incorrect or defective item, etc.). Non-defective returns are subject to a 20% re-stocking fee. Defective or damaged items must be reported in writing via email at email@example.com upon receipt of item(s) to receive an exchange or credit. All damaged or defective items must be returned to receive an exchange or credit. There is no refund for damaged or defective items. Damaged or defective items can only be exchanged for same item or issued an in-store credit.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund, credit, or exchange once we've received and processed the returned item. If you ordered as a Guest and do not have an account, you will need to notify us via email of your return request. The email address to notify us is as follow: firstname.lastname@example.org. Any returns without a return authorization may be refused and returned to sender.
All items returned must be packaged properly as Gifts Collectibles and More is not responsible for items returned damaged as a result of being packaged improperly.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.